Refund policy
Right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions. If you as a consumer make use of your right of withdrawal, you have to bear the regular costs of the return. The following is a Model withdrawal form. In addition, the regulations that are detailed in the following apply to the right of withdrawal
Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not a carrier has taken possession of the goods.
To exercise your right of withdrawal, you must contact us
"Braganza" Christian Zwiesler
Unterbiberger Str.15a
85579 Neubiberg,
Phone: +49 (0) 160 97 99 24 34
E-mail: info@braganza.de
by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
In order to meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For these repayments we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
- End of revocation -
We will inform you about the model withdrawal form in accordance with the statutory provisions as follows:
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back)
- To "braganza" Christian Zwiesler, Unterbiberger Str. 15a, 85579 Neubiberg, email: info@braganza.de:
- I / we (*) hereby revoke the contract concluded by me / us (*)
about the purchase of the following goods (*) / the provision of the following
Service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- date
(*) Delete where inapplicable